On Klarna walking back 700 AI cuts, why IBM's 'replaced by AI' headcount went up instead of down, and what the rehiring data tells you about which jobs are actually safe.
The AI boomerang: companies that fired people for AI are quietly hiring them back
Gartner says half of the companies that cut customer-service jobs for AI will rehire by 2027. Klarna already started. IBM's headcount grew back. The pattern has a name now — the AI boomerang — and it's exposing which jobs AI actually couldn't do.
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